7casino Privacy Policy — Your Data, Our Responsibility
When you use the 7casino platform, certain personal information is shared with us. This page is here to clearly explain what information we collect, how we store it, why we use it, and when — if ever — it is shared with third parties. We believe your privacy is a fundamental right.
1. What information we collect
7casino collects only the minimum information necessary to operate its services. We never gather unnecessary personal data, and any information collected is used solely for its intended purpose.
Information collected directly from you
When you create an account, make a payment, or contact the support team, some information is collected directly from you.
| Type of Information | What's Included | Why needed |
|---|---|---|
| Identity Information | Full name, date of birth, national ID number | Age verification and KYC compliance |
| Contact Information | Email address, mobile number, home address | Account verification & support |
| Financial Information | Payment method, transaction history, balance | Payment processing & AML compliance |
| Identity document | Copy of national ID, passport, or driving licence | Fraud Prevention & Regulatory Compliance |
| Gaming Data | Gaming history, betting patterns, bonus usage | Service improvement & responsible gaming |
Automatically collected information
Certain technical information is automatically collected while you use the 7casino platform. This data is essential for maintaining the security and performance of the platform.
- Your device's IP address and geographic location (at country level)
- Browser type, version, and operating system
- Which pages you visited and how long you spent on them
- Device identifier (for mobile app users)
- Data collected from cookies and similar tracking technologies
- Login and logout times & session information
About Cookies
7casino uses cookies to secure sessions, remember user preferences, and improve services. You can disable cookies from your browser settings, but some features may not work properly. We do not use third-party advertising tracking cookies.
The Pillars of Our Data Protection
We protect your data under 6 strict principles
256-bit TLS Encryption
All data transmitted between your device and 7casino's servers is protected with military-grade TLS encryption. No one can intercept, read, or alter it in transit.
Secure Data Center
Your information is stored in ISO 27001 certified data centers where 24/7 physical and digital security measures are active.
Access Control
Only authorized 7casino staff can view your data on a need-to-know basis in limited amounts. All access is logged and audited.
Regular Security Audits
Third-party cybersecurity experts test our systems quarterly, and immediate action is taken if vulnerabilities are identified.
No Third-Party Sales
7casino never sells, rents, or exchanges your personal information with marketers or other organizations. Your data is yours.
Right to Erasure
You may request the deletion of your personal data at any time (except where retention is legally required). We will act on your request within 30 days.
2. How We Use the Data We Collect
7casino uses your information only for specific, explicit, and legitimate purposes. If it is ever to be used for any other purpose, you will be informed in advance.
Account Management
To create, manage, and secure your account — including login verification, password resets, and session management.
Payment Processing
To complete deposits and withdrawals, detect fraud, and maintain financial compliance.
Customer Support
To resolve your issues, handle complaints, and provide personalised assistance. Knowing your history allows our support team to help you faster.
Responsible Gaming
To identify problematic gaming patterns and offer support where needed. Your well-being is our priority.
Legal Compliance
To maintain our international gaming licence, comply with AML and KYC regulations, and submit required reports to regulatory authorities.
Service Development
To improve platform speed, design, and game offerings by analyzing anonymous statistics. No personal identification is attached.
Marketing Communications
7casino may send you emails or SMS messages about relevant offers, bonuses, and news. This is entirely optional. You can opt out at any time — simply click the Unsubscribe link at the bottom of any email, or update your notification preferences in your account settings.
3. Who We Share Your Information With
7casino never sells your personal information. However, in limited circumstances, it may be necessary to share certain data with trusted third parties.
| Third Party | What information is shared | Why needed |
|---|---|---|
| Payment Processors bKash, Nagad, Bank |
Transaction amounts and payment identifiers | To process financial transactions |
| Game Provider Evolution, Pragmatic Play |
Player ID, betting session data | To ensure fair game operation and integrity |
| Identity Verification Services KYC Partner |
Name, date of birth, document information | To verify your age and identity |
| Regulatory Authority | Legally Mandated Reports | To comply with license requirements & AML regulations |
| Law Enforcement | Information required by court order | To fulfill legal obligations |
Third-party obligations
All third parties we share data with are bound by strict data protection agreements. They may only use your information for specified purposes and are not permitted to use it for their own ends or share it elsewhere. If any third party breaches these terms, we cease working with them and take legal action where necessary.
4. Your data rights
As a 7casino platform user, you have several important rights over your own data. We fully respect these rights and respond promptly to any request.
Right of access
You can request to know what information we hold about you. We will provide full details within 30 days of your request.
Right to rectification
If there is any error in your information, you can request a correction. We will verify and correct it promptly.
Right to Erasure
You may request the deletion of any data held beyond legal obligations. This typically applies after an account has been closed.
Data Portability
You may request a download of your personal data in a machine-readable format.
Right to restrict processing
In certain circumstances, you may request that the processing of your data be temporarily restricted.
Right to Object
You can object to marketing messages or profiling at any time.
How to Exercise Your Rights
To exercise any of your data rights, please get in touch with us. We will resolve all requests within 30 days and will notify you in advance if more time is needed. Please note that we can only act on a request after your identity has been verified.
5. How Long We Retain Your Data
7casino retains your data only for as long as necessary. Once that need has passed, it is securely deleted or anonymised.
| Type of Information | Retention Period | Reason |
|---|---|---|
| Account Information | 5 years after account closure | Legal and Regulatory Obligations |
| Transaction Records | 7 Years | Financial Law & AML Compliance |
| KYC Documents | 5 years after account closure | Regulatory Directive |
| Support Contact | 3 years | Service Improvement |
| Log and Session Data | 12 Months | Security Analysis |
| Marketing Preferences | Immediately upon opt-out | Withdraw your consent |
Data destruction method
Once the retention period expires, your data is securely destroyed. Digital files are overwritten multiple times to prevent any possibility of recovery. This process is automated and subject to regular audits.
6. Our security measures
7casino maintains multi-layered security measures to protect your information. We believe security is an ongoing process, not a one-time task.
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Technical Security
256-bit TLS/SSL encryption, firewall, DDoS protection, intrusion detection system (IDS), and real-time threat monitoring. Our server infrastructure is always updated and patched.
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Organisational Safeguards
All staff are trained in data security. Data access is granted on a need-to-know basis. All access is logged and reviewed.
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Physical Security
Our data centers are under 24/7 security surveillance, with biometric access control, CCTV monitoring, and active environmental management systems in place.
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Incident Response Plan
In the event of a security breach, we have a tested response plan in place. Affected players will be notified within 72 hours and immediate action will be taken.
7. Privacy Policy Update History
In the interest of transparency, we record important changes to this policy here. For major changes, we notify active players by email.
Major update — Data portability rights
Added facility for players to download their own data. Cookies policy detailed and third-party chapter further clarified.
Crypto payment details added
Clarified what information is collected for cryptocurrency payments. Added information regarding blockchain transaction transparency.
Responsible Gaming Data Use
A detailed explanation of data used for responsible gaming has been added. The self-exclusion data retention policy has also been clarified.
Mobile App Data Policy
Added details on what data is collected through the mobile application. Includes information on push notification preferences.
Frequently Asked Questions
This type of issue is usually caused by one of two things — an outdated app version or accumulated cache on your device. First, check which version of the 7casino app is installed on your phone. Typically, an update prompt appears when you open the app — simply tap the "Update Now" button when it does.
If the app won't open at all, start by restarting your phone. If the problem persists, clear the app's cache — on Android, go to Settings → Apps → 7casino → Clear Cache. On iOS, uninstall and reinstall the app; your account and data won't be affected as everything is securely stored on 7casino's servers. Updating the app will never alter your personal information or gaming history. In accordance with our privacy policy, if a new update introduces any changes to how data is collected, you will be notified separately. If the issue still isn't resolved, contact us via live chat or at [email protected].
Forgetting your password happens to everyone, and recovering it on 7casino is straightforward. On the login page, click the "Forgot Password?" link and enter the email address or mobile number you registered with.
A verification code will be sent to your email or phone, and should arrive within 5 minutes. If it's not in your inbox, check your spam or promotions folder. Use that code to set a new password. For your security, make sure your new password is at least 8 characters long and includes uppercase letters, lowercase letters, numbers, and special characters. Please remember that no 7casino employee will ever ask for your password — if anyone does, it is fraudulent. For any difficulties, contact our live chat support and verify your identity to receive assistance.
Start today on a secure platform
Your privacy is the top priority at 7casino. Enjoy gaming in a completely secure environment.
8. Privacy Contact
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact our Data Protection Team directly.
Live Chat
24/7 Bangla Support
Average response time: 3 minutes
Request Processing
Up to 30 days
For Data Rights Requests
Policy Change Notice
If significant changes are made to this privacy policy, we will notify you via email or an on-site notification on the platform. Check the "Last Updated" date at the top of the page to see whether changes have been made. Continued use of the platform after any update constitutes acceptance of the revised policy.